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privacy policy

Introduction
Grumpy Bert takes your privacy very seriously and for that reason, we’ve developed this Privacy Policy to explain what kinds of personal information we collect from users like yourself, and how we handle that information. By using the Grumpy Bert website, you acknowledge that you have reviewed and agree to be bound by this Privacy Policy. For your convenience, we’ve summarized the policy directly below, followed by the complete version.

Changes to the Privacy Policy
Grumpy Bert may change or amend this Privacy Policy from time to time to reflect changes in our business practices or any applicable laws. We will not contact you personally if any changes occur, but will make every effort to post notice of changes on our website. The most current version of the Privacy Policy will always be posted here, so please revisit this location periodically to be aware of any changes. Grumpy Bert’s use of your information is subject to the Privacy Policy in effect at the time your information was collected.

Effective Date of the Privacy Policy
This Policy is effective as of: December 13, 2009.

Summary

1. Children
The Grumpy Bert website is not intended for use by anyone under 13 years old. If you are under 13 years old, please do not use this website.

2. Types of Information Collected
Some of the information we collect is in order to contact, bill, or ship to you in connection with our services. Other information includes the content you submit to us as part of your order. In addition we collect certain information, such as statistics of our web traffic, to improve our services. You can opt to limit the information you provide to us and you can use your web browser to limit the information we can collect from you automatically, but this may, in turn, limit the type of services we can offer you.

3. Grumpy Bert’s Use of E-mail
Grumpy Bert may contact you via e-mail to update you on your order or to send you promotions regarding our services. If you want to limit the amount of e-mail you receive from us, just contact us.

4. Security
Grumpy Bert and our affiliates use secure technology to protect any information you send to us. Since we cannot guarantee 100% security in any transmissions over the Internet, we encourage you to take precaution when sending information over the Internet.

5. User Access to Information
You may request to see or modify most of the personal information we maintain about you, but we may deny your request if it hinders our ability to perform our services or if it is against the law.

Complete Privacy Policy
This Privacy Policy covers how Grumpy Bert collects and handles any personally identifiable information (“Personal Information”) when you or others access the website or when you use Grumpy Bert’s software or other services. Keep in mind that Grumpy Bert sometimes works with outside companies in providing services to you. This Privacy Policy does not apply to any other companies or websites that Grumpy Bert does not own or control or to anyone not employed or managed by Grumpy Bert. Those companies may have their own policies concerning Personal Information and we suggest that you review those policies carefully.

Protecting your Personal Information is very important to Grumpy Bert. We will not sell, rent, or share your Personal Information to/with others, except as described in the Policy or with your permission.

1. Children
Grumpy Bert website is not intended for use by anyone under 13 years old. If you are under 13 years old, do not use this website. Consult your parents or legal guardian regarding appropriate use of the Internet. If you, your parent, or your guardian have any questions or concerns, please feel free to contact Grumpy Bert at bert@grumpybert.com.

2. Types of Information Collected
A. Information Collected From You
Grumpy Bert collects a limited amount of personal information from users, like yourself, such as your name, billing and shipping information, contact information such as an e-mail address or telephone number. We collect this information to provide prompt and personal services to you and all of our customers. In addition, we may collect information such as your gender, date of birth, and personal preferences regarding our services in order to conduct research, provide you with useful promotional materials or service updates, and to improve our ability to serve you and other customers. We also collect any photos, images, text, or other content you submit to us in connection with an order you place with us. It is not our typical practice to store and maintain this information. However, we retain the right to do so when necessary to comply with any law, comply with our Terms of Use or Licensing Agreement, protect the privacy, security, or property of ourselves or others, including fraud protection and credit risk reduction.

We may collect and store Personal Information from you should you decide to register to our mailing list and make a purchase with Grumpy Bert. Collecting this information is a necessary part for performing some of our services and may help make future experiences in using our services more fluid and personal.

You have the option of not providing us with certain information, but you must understand that, in not doing so, some services such as notification of order status, sales promotions, and recognition of your personal preferences may not be available to you.

B. Information Collected Automatically
Grumpy Bert may automatically collect and store information about your use of our services such as your IP address, the time and date of access, the content that was viewed, and features utilized. The purpose of collecting this information is to improve our ability to deliver our services, to monitor potential abuse of our services, or investigate possible violations of the Terms of Use or the Licensing Agreement. This information is for our use only and will not be shared with others in a way that can identify you as an individual unless we have your permission. We may need to ascertain your IP address in providing some of our services, if for example, our support staff needs to identify and correct a problem that is local to your computer. Grumpy Bert may also make limited use of “cookies,” or files saved onto your computer, to enable our servers to recognize your preferences or information the next time you visit our website. It is important to understand that cookies only record information you have already provided to us voluntarily. Grumpy Bert only uses cookies for your convenience, so you do not have to repeatedly re-enter information already provided to us.

You should also be aware that you may use your web browser to limit the use of cookies or to not use them altogether. If you do that, this may limit some of the services or features available on the Grumpy Bert website.

In addition, Grumpy Bert collects information regarding access and usage of our website and services. Grumpy Bert uses this information for statistical purposes only, to assist us in determining how and when users like yourself utilize our services. Again, the purpose of collecting this information is to improve our ability to deliver our services. With this goal in mind, we may provide some of these statistics to others about how users utilize our website and services collectively. This does not include any information that can be used to identify you or other users individually.

C. Employees, Agents, Affilliates, and Successors
Any content you submit may be seen by employees or agents of Grumpy Bert as necessary to perform our services, address any problems concerning your account or order, comply with applicable law, or protect the rights of Grumpy Bert or others. Grumpy Bert will comply with any legal requirements it has to allow an appropriate law enforcement agency to view your content as necessary. As a practice, Grumpy Bert does not typically store or otherwise monitor the content submitted with any order or request for services, but we reserve the right to do so if necessary to enforce the terms of this Privacy Policy, our Terms of Service, Licensing Agreement, or any applicable law.

When accessing our website, you may come in contact with other companies we affiliate with in providing our services. For example, we may affiliate with companies that specialize in conducting Internet financial transactions or shipping. It may be necessary for us to provide a limited amount of your information to our affiliates and their agents only to the extent necessary to perform our services.

If Grumpy Bert becomes involved in a merger or an acquisition of some or all of its assets, any successor of Grumpy Bert may need access to information from you, in the same manner as Grumpy Bert does, in order to continue providing you with services. If your Personal Information is transferred as part of this process, we will attempt to contact you beforehand through any contact information you have provided us.

3. Grumpy Bert E-mail Communications
You may occasionally receive e-mail from Grumpy Bert. If you open an e-mail sent by Grumpy Bert, we may get a confirmation. This allows us to make future communications more useful to you, including limiting e-mail to only those messages you are interested in receiving. If you want to limit the type of e-mail or other communications from us, please contact us at bert@grumpybert.com.

4. Security Measures
Grumpy Bert takes care in protecting information we acquire from users by using databases protected by password security technology. We also employ Secure Sockets Layer (SSL) encryption technology to protect information transfers and communications with you. In addition, our network is secured via an active firewall. This technology helps to prevent unauthorized people from accessing the information we collect and the communications we send. We take security of information and maintenance of privacy very seriously, but we cannot say or warrant with certainty that the information transmitted over the Internet will be secure. For that reason, we encourage all users to take their own steps in protecting the privacy of their information.

Grumpy Bert works with outside e-commerce companies to secure our Internet financial transactions such as billing and payment. Those companies utilize secure pages encrypted by the SSL protocol. As mentioned above, these companies will only receive as much information as is necessary to process the financial transaction.

5. User Access to Information
You may request to view certain Personal Information we have collected from you for purposes such as verifying accuracy, updating our records, and requesting removal of information that we are not legally obligated to maintain or is not required as part of delivering our services to you. We reserve the right to decline your request if it requires us to do something that is illegal or impracticable, or if it hinders in delivering our services. For example, unreasonably repetitive requests or requests that require a substantial effort from our employees or servers may not be accommodated.

6. Inquiries
If you have any questions or concerns regarding your privacy when using our services, please send us a detailed message to bert@grumpybert.com or to the address below and a representative will be in touch with you shortly.

Grumpy Bert
82 Bond St.
Brooklyn, NY 11217