we were down

Scary stuff. Our site was down for about 45 minutes. Wasn’t really a fun moment. Believe me the grump was coming out! Our shopping cart support though was pretty fast on the reply, she even said this…

“I know this may be inappropriate because of the situation but I can’t help to say that your shop looks great!”

Customer service trickery or pure honesty?
I hope it’s the second one.

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